1. Getting Started

Creating a FleetBuzz account takes three steps:

What you need

Your documents are stored securely and used only for verification.

2. Buying & Understanding Credits

Every SMS you send costs credits. Buy them from Buy Credits in the sidebar.

Payment methods

• bKash — instant. You're redirected to bKash, and once payment succeeds your credits are added automatically.
• Bank transfer — transfer to the listed account, then submit the reference and upload your deposit slip. Credits are added after an admin approves it (check Payments for status).

How many credits does a message cost?

Credits are charged per recipient. A 2-part message to 100 people costs 200 credits.

3. Phone Book (Contacts)

Organise recipients into groups under Phone Book, then target whole groups when sending.

1. Create a group (e.g. "VIP Customers").
2. Add numbers manually, or import a CSV/Excel file.

Number format

Use the Bangladesh format 01XXXXXXXXX (11 digits starting with 01). Numbers written as 8801… are converted automatically. Invalid numbers are skipped and reported.

Import file format

A simple sheet with a phone column, and optionally a name column (the name enables personalisation — see section 6):

4. SMS Templates

Save messages you send often — order confirmations, OTP wording, promotions — under Templates.

• Give the template a name, pick the message type, and write the body.
• When creating a campaign, choose it from “Load from Template” and the message and type fill in automatically.
• Templates can include the {name} placeholder for personalisation.

5. Sending a Campaign

Scheduled campaigns

Credits are reserved when you schedule, and the campaign sends automatically at the chosen time. Before it fires you can:

• Send Now — send immediately instead of waiting.
• Cancel & Refund — cancel it and get the reserved credits back.

Campaign statuses

6. Personalised SMS

Insert each contact's name into the message with the {name} placeholder:

Dear {name}, your order has been shipped. Thank you for shopping with us.

Karim receives “Dear Karim, your order has been shipped…” and Rahim receives his own name.

• The name comes from your Phone Book, so make sure contacts have names (include a name column when importing).
• If a contact has no name, it falls back to “Customer”.
• Personalised campaigns are sent individually per recipient, so they can take slightly longer than an identical bulk message.

7. Delivery Reports

Open a campaign and click Delivery Report to see every recipient and its status.

Reports can be exported as CSV or Excel (.xlsx) for your own records.

8. Developer API

Send SMS straight from your website, app, ERP, POS or e-commerce store. Everything lives under Developer → API & Docs.

• API key — copy it from that page. Send it as Authorization: Bearer YOUR_API_KEY. Keep it secret; regenerate it any time (the old key stops working immediately).
• Base URL — https://fleetbuzz.net/api/v1
• What you can do — send SMS, create campaigns, manage contact groups, send & verify OTPs, check your balance, and pull delivery reports.
• Webhooks — set a callback URL and we'll POST delivery results to you. Each request is signed so you can verify it came from us.
• Usage — the same page shows your API call counts and recent requests.

Open API & Docs Interactive API Explorer

9. Account & Security

• Activity — see your recent logins, campaigns, templates, payments and API-key changes, with time and IP.
• Profile — update your details and change your password.
• Forgot password? Use the “Forgot your password?” link on the login page.
• Never share your password or API key. If you suspect either is exposed, change the password and regenerate the key straight away.

10. Rules & Compliance

FleetBuzz sends over authorised Grameenphone routes and follows BTRC regulations. To keep the network safe:

• Only message people who agreed to hear from you. Unsolicited/spam SMS is prohibited.
• Send what you declared. Use the account for the SMS purposes you stated during KYC.
• No prohibited content — fraud, scams, lotteries, misleading offers or illegal material. Messages containing blocked words are automatically rejected.
• Fair use — a daily sending limit may apply to your account. If you hit it, you'll see how many messages you can still send in the next 24 hours.
• Include a way to identify your business, and honour opt-out requests.

11. Troubleshooting / FAQ

“Sending is disabled — pending KYC verification”

Your account hasn't been approved yet. Everything else works; sending unlocks once our team verifies your KYC. If the status says Verification Required, check the message from our team on your dashboard — it tells you exactly what to provide.

“Insufficient credits”

Your campaign needs more credits than you have. Buy more under Buy Credits, or reduce recipients / shorten the message.

“No valid recipients found”

None of the numbers were valid Bangladesh mobile numbers. They must look like 01XXXXXXXXX.

I didn't get my OTP

Wait a few moments, check the number is correct and has signal, then use Resend code (available after 60 seconds). You can also go back and enter a different number.

My scheduled campaign didn't send

Scheduled campaigns fire within about a minute of the chosen time. If it still shows Scheduled, check the time was in the future when you set it (times are Bangladesh time) and that your KYC is approved.

Messages show “Sent” but not “Delivered”

That's normal — the operator accepted them and delivery confirmation follows shortly. Click Sync Delivery Status to refresh. Phones that are off or out of coverage may take longer or return Undelivered.

My message used more credits than expected

Check the message type. Bangla (Unicode) fits only 70 characters per credit versus 160 for English, and emojis or special characters can switch a message to Unicode.